Our team

• Gavin Hince

  Principal
  

  

  Gavin is a passionate digital leader with 20 years experience in driving business change at senior levels.

  Gavin specialises in strategy, digital innovation and program delivery. Previously recognised as ‘the leader in digital innovation within Victorian Government’, Gavin brings experience in leading digital transformation in large organisations spanning the finance, logistics, government and community sectors. Deep experience is blended with qualifications including PRINCE2 and Agile CSPO project delivery; and an MBA major in marketing and strategy.

  For Step Change Digital, Gavin is responsible for business development, stakeholder management and project delivery. He’s also chief recruiter, cheerleader and bottle washer.

• Liz Watts

  Principal
  

  

  Liz is an enthusiastic and optimistic innovator who looks at the many ways business can succeed.  An analyst who uses data to focus goals and to identify the cost / benefit tradeoffs, and a people person who knows that every project is a journey, and sometimes the journey is more important than the destination in changing an organization’s trajectory. My experience  ranges across technology start-ups, corporate, and government departments, leading change initiatives such as digital transformation, technology implementation, structural realignments, process re engineering and product development.

• John Murphy

  Design and research
  

  

  John Murphy specialises in researching, creating and delivering an exceptional User Experience for the interface between technology and people.  He’s a senior User Experience consultant with extensive skills in research, concept design, detailed user interface design specifications and usability testing across many disciplines including banking, government, retail & telecommunications.

• Lennie Beattie

  Content Strategist
  

  

  Lennie has 20 years’ experience creating and managing online content. She has helped many organisations – large and small, public and private – conquer complex content problems, create meaningful content, and put processes and people in place to maintain it.

  In 2011, Lennie founded Content Ark. Tired of wading through poorly planned and executed content, Lennie decided to do something about it! Taking a steer from similar companies in the USA and the UK, Content Ark became one of the first content
  strategy consultancies in Australia. Lennie is also the organiser of content strategy conference CSForum 2016, the first of its kind in Australia.

  As well as veteran content professional, Lennie is a qualified project manager, injecting method into what can sometimes seem like an onerous process. She has also developed a framework that logically breaks the process into bite-size pieces, making way for strategic, productive and sustainable content delivery.