The Step Change Digital team has worked across the commercial, government and community sectors, from large multi-nationals to small not-for-profits.

Just a selection of our experience includes:

• Developing an entirely-new website for a major Victorian government department, transforming a stagnant and internally-focussed site into a location for simple transactions and tasks
• Helping a major charity address growing pains in social forums, with a new platform, strengthened business processes and a slew of usability improvements
• Harnessing a disorganised website and social media portfolio for a major corporation, providing a cohesive presence with a shared “voice” and content management approach
• Implementing a fresh website and brand presence for a not-for-profit organisation, including online membership; secure content areas; events and bookings and other customer-centred features
• Building web applications at minimal cost, using customer research and insights to deliver simple online transactions that save over $1m recurring
• Pioneering the use of structured usability testing and design standards within a large government department.

We pride ourselves as digital generalists with deep knowledge, which allows us to fit what we’ve done and what we know to each situation. As a nimble consultancy, we can tailor services and solutions to fit with each client’s unique needs.